Refund policy

Please note that all sales are final for food products, ingredients and sale items.

Other items may be returned for a full refund if they sent to us within 14 days after you have received your order and are unused, undamaged and in their original packaging with a a copy of the receipt. We don't accept exchanges for orders through our online shop. Shipping charges in either direction are non-refundable. Please ship items to:
The Japanese Pantry
2565 Third St, Ste 233
San Francisco, CA 94107.
We will process your refund once the items arrive in our office and are confirmed to be in their original packaging.